WishPoint – Refund Policy for Tech Services

WishPoint is committed to delivering high-quality Tech Services for Startups and Companies. This Refund Policy outlines the conditions under which refunds may be considered. By availing our services, you agree to the terms stated below.
 

1. General Refund Terms

1.1 Payments made towards Tech Services packages are final and non-refundable unless explicitly agreed otherwise.
1.2 Refunds are only considered in cases where services have not been initiated or cannot be delivered due to reasons attributable to WishPoint.
1.3 Refund requests must be made within seven (7) days of the payment date.

2. Eligibility for Refund

2.1 A refund request may be considered valid under the following conditions:

• Service delivery has not commenced after confirmation and payment.

• A technical or operational issue prevents WishPoint from providing the service.

• Duplicate payments were made for the same service.

2.2 Refunds will not be provided in cases where:

• Services have already been initiated, partially delivered, or completed.

• Service delays caused by external factors (e.g., client-side dependencies, delays in approvals).

• Service scope was misunderstood but work has already begun.

3. Refund Request Process

3.1 Users must submit a refund request via WishPoint’s customer support portal, along with:

• Service Package Name

• Transaction ID / Payment Confirmation

• Registered email or mobile number

3.2 Refund requests will be reviewed and processed within 7-10 business days.
3.3 Upon approval, refunds will be credited to the original payment method within 10-15 business days.

4. Processing Fees and Charges

4.1 Any third-party charges (such as payment gateway or bank fees) are non-refundable.
4.2 Approved refund amounts will be exclusive of any service fees or charges already incurred.

5. Limitation of Liability

5.1 WishPoint shall not be responsible for:

• Refunds due to client-side delays or inability to utilize the services.

• Incorrect information provided by the user during service onboarding.

• Force majeure events affecting service delivery.

5.2 In cases of fraudulent transactions, refunds will be subject to internal investigation and compliance with applicable legal requirements.

6. Dispute Resolution

6.1 If a refund request is denied, the user may escalate the matter by submitting a formal grievance to WishPoint’s Grievance Redressal Team.
6.2 Disputes will be reviewed on a case-by-case basis and may require supporting documentation.
6.3 WishPoint’s decision on all refund-related disputes shall be final and binding.

7. Policy Updates

7.1 WishPoint reserves the right to modify this Refund Policy at any time.
7.2 Updates will be published on our official website, and continued use of our services after updates indicates acceptance of the revised policy.